Free Holders | BHHS London

Details: Written by Sanmugam; Category: Free Holders; Hits: 1907

If you are not living in your property full time, this service from Kay & Co is designed to give you peace of mind. Should there be an emergency that needs dealing with urgently, or providing access to contractors such as cleaners, builders or decorators, we are there to let them in. It also allows us to pay regular visits, deal with mail and check that all is secure and safe. And should we notice anything untoward, we will report back on work that is needed, along with quotes for the same.

If you are looking to add a concierge service to your building, we are happy to make arrangements and provide the level of service required for the resident’s needs and budget. This ranges from having someone in the property during working hours to receive packages and deal with contractors, right the way up to a five star blue riband team of professionals, who are trained to deal with the demands of the most discerning resident. Whatever your needs, Kay & Co has a solution and please don’t hesitate to get in touch to discuss in more detail.

Details: Written by keerthana; Category: Free Holders; Hits: 1919

There is a statutory need to operate an audited complaint procedure in the event of client dissatisfaction. We absolutely adhere to that requirement and a copy of our procedure can be found here.

Details: Written by keerthana; Category: Free Holders; Hits: 2021

Are you currently engaged with another managing agent and would like to hear more about how we could improve your building or estate?

It takes only 3 steps to switch:

1) Get in touch for a no obligation proposal – simply click here to start the process.

2) If you decide to change managing agents, you will have to give notice to your existing agents.

3) We will begin advising you well before the agreed handover date and liaise with all parties to ensure a smooth transition.

We work strictly within ARMA guidelines and ensure that all documents and records are transferred in good order, so we can start managing your property properly from day one.

Details: Written by keerthana; Category: Free Holders; Hits: 1885

Despite collecting over a billion pounds of service charges each year from leaseholders for the upkeep of their buildings, the leasehold management sector is currently unregulated so anyone can set up as a managing agent and start trading. This has led to inconsistencies in service levels and has dented consumer confidence in managing agents.

Kay & Co is fully compliant with The Royal Institute of Chartered Surveyors (RICS) Service Charge Management Code. Furthermore we are members of The Association of Residential Managing Agents (ARMA) and are proud to holders of their ARMA-Q accreditation, the new regulatory regime for residential leasehold managing agents.

Leaseholders, who use ARMA-Q accredited agents to manage their property, will be guaranteed a number of safeguards including:

- Higher professional standards and levels of customer care.
- A transparent and open service.
- Access to an independent regulatory panel.
- Regular audits of procedures and client files by ARMA

To achieve the accreditation, managing agents must demonstrate that they comply with more than 160 rigorous industry standards. It’s the first time such measures have been introduced for managing agents in England and Wales, where there are over two million leasehold properties.

Details: Written by keerthana; Category: Free Holders; Hits: 1984

Kay & Co prides itself on our strong financial control and debt management. We deal effectively – and sensitively – with the collection and management of your service charge funds.